ChatFlow
AI customer-support platform that answers customers across chat, WhatsApp, email and voice.
By ChatFlow
What it does
ChatFlow is a Montego Bay-based AI customer-support platform. Businesses train it once on their own content and it then answers customer questions across web chat, WhatsApp, Instagram, Messenger, email and voice, citing sources and attaching a confidence score, and handing off to a human agent when it cannot answer. It offers a free trial before moving to paid subscription plans.
Launched in 2023, ChatFlow has grown without outside venture funding and secured a JMD 4 million patent grant from the Development Bank of Jamaica in 2025 to protect its underlying sentiment-detection technology. Its publicly cited clients include the Spectrum Management Authority, a Jamaican government agency, which it says cut first-response time on queries from hours to seconds after deployment.
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